FAQ

Frequently Asked Questions

Registration / Accounts

How do I register? You can register by going to the top right corner of the homepage and clicking the "log in/register" link. Please fill out the form with the requested information. You can read the terms and conditions, select your payment method, and complete the registration process.

Are there any charges for registration? Registration is FREE

Is it possible to have multiple city addresses under one account and still place orders for all of them? Yes, one can have multiple addresses but ensure to choose the right address for delivery.

Product Information

What do I do if an item is defective (broken, leaking or expired)? If you are not pleased with a product you have received, you may contact our customer care team, who will assist you. Then your return/refund will be processed, and you shall receive the refund within 5-7 working days.

Do you have an offline store? Yes, you can visit our store Mini India at 28, Westmoreland Street, Dublin 2, D02 EY73.

Payments

What are the methods of payments? Visa, Master Card, Maestro, Revolut, Apple Pay, American Express.

Is it possible to get the Invoice for my order? Yes, you can get invoice by requesting at [email protected]

Are there any additional taxes added to my Total amount? Some products have VAT and that is already added to the price so there are no additional taxes added to your total amount.

Delivery

Where is my order? Once your order is dispatched, it will be shipped within 2-3 working days. You will receive a shipment confirmation via email and SMS with a delivery slot and an on-map tracking link

How can I alter/change my address once I've placed an order? You can change/alter the address by sending a request to our support team at [email protected] before the order is shipped.

I haven’t received my order confirmation email/How long does it take to get an order confirmation email? The order confirmation email will be sent to the customer immediately once the order has been placed. Please check your Spam/Promotions folder. If the email is still not found, please contact our support team at [email protected]

Returns and Refunds

Refund for returned products - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you shall receive the refund within 5-7 working days.

Refund for lost/damaged package - In case your package is lost or damaged during transit, the entire package will be resent or refunded post agreement with the customer.

What do I do if I haven’t received my refund? If you have not received your refund, please contact us at [email protected]

Is it possible for me to return my product(s) if I am unhappy with them? Acceptable reasons for return: 1. The product received is unfit for consumption at the time of delivery. 2. The product is received in a damaged condition

Complaints and Feedback

How do i send my complaints and feedback? We are always happy to listen and improve our services, please feel free to email us at [email protected]